Frequently Asked Questions for Winkels Customers

1. What is the Winkels app?

Winkels is a food delivery app that allows you to order your favorite meals from nearby restaurants with free delivery, providing a fast and easy experience.

2. How can I download the app and create an account?

You can download the Winkels app from the App Store or Google Play. Then, create an account by entering your phone number or email and completing your profile.

3. Is there a minimum order amount?

The minimum order amount varies by restaurant. You can check this when selecting a restaurant and browsing the menu.

4. Are there any delivery fees for orders?

No, delivery is completely free for all customers using Winkels.

5. How can I pay for my order?

The app supports the following payment methods:
✅ K-Net payments.
✅ Visa/Mastercard credit card payments.
✅ Cash on delivery (if the restaurant offers this option).

6. How can I track my order?

After placing your order, you can track its status in real-time within the app. You will also receive notifications when your order is accepted and out for delivery.

7. Can I cancel my order after placing it?

You can cancel your order before the restaurant starts preparing it. If the order is already in progress, cancellation may not be possible. You can contact support for assistance.

8. What should I do if I have an issue with my order?

If you experience any issues, such as a delayed order or receiving the wrong items, you can:
📞 Contact support through the app.
📧 Submit a complaint via email.
💬 Use the live chat feature within the app.

9. Can I schedule an order for later?

Yes, you can schedule an order to be delivered at a later time, depending on the restaurant's availability.

10. How can I leave a review or feedback about a restaurant?

After receiving your order, you can rate and review your experience within the app, helping restaurants improve their service.